Refund policy
Rae Shea Collective releases curated collections in limited quantities. To help us maintain the quality and exclusivity of our merchandise, eligible returns are accepted within 14 days of confirmed delivery for store credit or exchange only.
We are happy to exchange eligible items when inventory is available. Because many Rae Shea Collective pieces may be released in limited quantities, we cannot guarantee that another size, color, or style will remain available.
We do not provide refunds to the original payment method except where required by law or when Rae Shea Collective determines that a refund is appropriate because of an incorrect, defective, or damaged order.
Non-Returnable Items
The following are final sale:
- Items marked Final Sale
- Gift cards
- Personalized or customized merchandise
- Used or opened smoking/lifestyle accessories
- Merchandise returned after the return period
- Items with removed tags or hygiene seals
- Products showing signs of wear or use
- Sale and clearance items
- Swimwear
Store Credit
Approved returns will receive Rae Shea Collective store credit for the eligible purchase amount.
Original shipping costs and return shipping costs are not included in store credit.
Store credit cannot be redeemed for cash.
Exchanges
Exchanges are subject to product availability.
If your requested replacement is unavailable, eligible merchandise may be converted to store credit.
Damaged or Incorrect Merchandise
Order concerns must be reported within 3 days of delivery.
Contact [CUSTOMER SERVICE EMAIL] with your order number and clear photographs of the merchandise and packaging.
How to Start Your Return
Contact:
[CUSTOMER SERVICE EMAIL]
Include your order number and the item(s) you would like to return or exchange.
We’ll send you the next steps.
Thank you for shopping Rae Shea Collective!